About products 

Colors and sizes of products are trying to be as close to reality as possible. All products are photographed in natural and artificial light, but very small differences are possible.

All our products are selected and approved by us in terms of originality. Also methods of identifying original products are presented in all categories in our website.

Pricing is based on the quality of product and principles used to determine the price of the items will be explained in our website.

To us, introducing the artist is as important as the artwork itself. Therefore, we have tried to present as many films and photos as possible from the production process of artworks.

Our local artists are not comfortable to communicate with customers. Due to the presence of dealers they have been isolated, therefore are not used to communicate with their customers and are not willing to be filmed or photographed. Often they do not know the language necessary to communicate, but if you wish we can be a bridge between you and the artists.

 

Shipping

We offer free shipping worldwide.

After you select the item, it will be packaged and shipped in 3-4 working days. Once the package is shipped, you will receive an email with a tracking code. The product will be delivered to you within 21 days of receiving the email. If it is not delivered to you within 30 days of the order, please send us an email. We will track the shipment or refund your money if you prefer.

The buyer is obliged to provide correct and complete mailing address and information. Otherwise, we will not take responsibility for late or non-delivery.

 

Cancelation

You may cancel your order up to 24 hours after the order is final.  Unfortunately, it is impossible to cancel order after 24 hours, because the product is in the shipping process by then.

 

Return

 In order to help you make an informed decision about your purchase, we provide all the details of the products including:

-Details related to the product crafting style that may be picked up by mistake as damage.

-Minor cracks and damages as is usually the case with antique or vintage products.

-Details related to the spontaneity and originality of the work like asymmetric patterns or texture node.

 However, if for any reason you change your mind about your purchase you can return it. After we receive the product, we will refund all your purchase  money with the following conditions:

-Please send us an email within 24 hours of delivery and let us know that you are willing to return the item. We will provide you details on the return  process.

-The item must be in its original condition when we receive it.

-We must receive the item within 30 days of delivery. Items returned more than 30 days of delivery will not be refunded.

-You are responsible for paying for your own shipping costs for returning the item.

-please kindly note that 10% of the item total sale amount will not be refunded due to processing fees.

-Please choose Postal Service carefully for safe and on time delivery of the product. We do not take responsibility for non-arrival, late arrival of product  or damages due to the negligence of the post office.

-If a fragile item is delivered to you damaged, please send a picture with detailed description within 24 hours of receiving to info@farwayart.com. After  it is approved by us we will refund your money.